BENEFIT OF TRAINING
What is CRM implementation?
Customer relationship management (CRM) implementation is the process of installing CRM software so an organization can manage current and potential customer relationships. Successful CRM implementation can help businesses analyze customer interactions, efficiently track leads and streamline processes
* Training Schedule: By Request
* Duration: 2 Days
* Training Method: Classroom
COURSE OBJECTIVE:
The customer relationship management (CRM) certification training trains you to understand the importance and application of the CRM system. It helps in noting the details and responding to the customer using a fact-based method.
* Addresses-
* Lagos: 41 ,Isolo way Ajao Estate, By 7 & 8 Junction, Off International Airport Road Isolo, Lagos State
* Suite 48 Futeb Plaza, Effurun-Sapele Road,opposite Refinery road Junction, By Delta Shopping Mall(Shoprite),Effurun/Warri,Delta State
COURSE OUTLINE:
1. Implement customer service passion (PSP)
2. Product vs service
3. Seven days to better customer services
4. Front line personnel
5. Follow - up
6. Ten do's & don't
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